Privacy Policy

Who we are

At Chiams Naturals (“Chiams Naturals,” “we,” “our,” or “us”), your trust means everything to us. We believe caring for your skin should never come at the expense of your privacy.

This Privacy Policy explains how we collect, use, store and protect the information you share with us whenever you visit the Chiams Naturals Platform.

The Chiams Naturals Platform includes our website, social media pages, customer support channels, WhatsApp, email communications, online store, marketing campaigns and any other digital services we provide.

By using the Chiams Naturals Platform, you agree to the collection and use of your information as described in this Privacy Policy.

Information We Collect

To provide you with the best possible experience, we may collect certain information when you interact with the Chiams Naturals Platform.

Information You Provide

This may include:

• Your full name
• Email address
• Phone number
• Billing and delivery address
• Order details
• Messages you send to our customer care team
• Reviews, feedback or testimonials you choose to share

Information Collected Automatically

When you browse the Chiams Naturals Platform, certain information may be collected automatically, including:

• Your IP address
• Device and browser information
• Pages you visit
• Products you view
• Time spent on the website
• Cookies and similar technologies

This information helps us understand how customers use our website so we can continue improving your experience.

How We Use Your Information

Every piece of information we collect has a purpose.

We use your information to:

• Process and deliver your orders
• Confirm payments
• Keep you updated on your order status
• Respond to your enquiries
• Recommend products that may suit your skincare needs
• Improve the Chiams Naturals Platform and customer experience
• Personalise your shopping experience
• Send you updates about new products, exclusive offers and educational skincare content (where you have chosen to receive them)
• Protect our business and customers against fraudulent activity
• Meet our legal and regulatory obligations

We only collect information that helps us serve you better

Payments

Your payment security is important to us.

All payments made through the Chiams Naturals Platform are processed by trusted and secure third-party payment providers. We do not store your debit card, credit card or other payment details on our servers.

Marketing Communications

If you choose to join our mailing list, we’ll occasionally send you:

• Product launches
• Exclusive offers
• Skincare tips
• Promotions
• Brand updates
• Educational content

You can unsubscribe from our emails at any time by clicking the “Unsubscribe” link or by contacting our customer support team.

Cookies

Like most websites, the Chiams Naturals Platform uses cookies to make your browsing experience smoother.

Cookies help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Offer a more personalised shopping experience

You can choose to disable cookies through your browser settings. Please note that some features of the Chiams Naturals Platform may not function properly if cookies are disabled.

Who We Share Your Information With

We respect your privacy.

We do not sell, rent or trade your personal information.

However, we may share your information with trusted third-party service providers who help us operate the Chiams Naturals Platform, including:

• Payment providers
• Delivery and logistics partners
• Website hosting providers
• Email marketing platforms
• Analytics providers
• Customer support tools

These partners are only given the information necessary to perform their services and are required to keep your information secure.

Keeping Your Information Safe

Protecting your information is a responsibility we take seriously.

We use appropriate technical and organisational measures to safeguard the information you share with us against unauthorised access, misuse, alteration or disclosure.

While no online platform can guarantee absolute security, we continuously work to keep the Chiams Naturals Platform as safe and secure as possible.