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Overview
At Chiams Naturals, we understand how exciting it is to receive your skincare essentials, and we’re committed to getting your order to you as quickly and safely as possible.
This Shipping & Delivery Policy explains how orders placed through the Chiams Naturals Platform are processed, shipped and delivered.
The Chiams Naturals Platform includes our website, WhatsApp Business, social media pages and any other official sales channels operated by Chiams Naturals.
By placing an order, you agree to the terms outlined in this Shipping & Delivery Policy.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team begins preparing it for dispatch.
Orders are typically processed within 1–2 business days (24–48 hours).
Please note:
- Orders placed on weekends or public holidays will be processed on the next business day.
- During product launches, promotional sales or festive periods, processing times may be slightly longer. If this happens, we’ll keep you informed.
Delivery Within Nigeria
We partner with trusted courier services to ensure your order reaches you safely.
Estimated delivery times are:
Lagos
- Mainland: 1–3 business days
- Island: 1–3 business days
Outside Lagos
- Major Cities: 2–5 business days
- Other States: 3–7 business days
Delivery timelines are estimates and may vary depending on your location and courier operations.
International Shipping
We’re proud to ship Chiams Naturals products to customers around the world.
International delivery times vary depending on the destination country, customs clearance and the selected shipping method.
Shipping costs for international orders are calculated based on:
- Destination
- Package weight
- Package dimensions
- Courier charges
Customers are responsible for any customs duties, taxes or import fees required by their country.
Shipping Fees
Shipping fees are calculated during checkout based on your delivery location.
From time to time, Chiams Naturals may offer free shipping promotions on qualifying orders. Any applicable terms and conditions will be clearly stated during the promotion.
Order Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation via email, SMS or WhatsApp (where applicable).
If tracking is available for your shipment, your tracking details will also be provided so you can monitor your delivery.
Delivery Delays
While we do our best to meet the estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Public holidays
- High order volumes
- Courier delays
- Customs inspections for international shipments
- Civil disruptions or unforeseen events
If your order is delayed, our team will do our best to keep you informed and assist where possible.
Incorrect Shipping Information
Please ensure your delivery address and contact details are correct before completing your order.
Chiams Naturals cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us immediately. While we’ll do our best to update your details before dispatch, we cannot guarantee changes once an order has been processed.
Failed Deliveries
If a delivery attempt is unsuccessful due to:
- An incorrect address
- An unavailable recipient
- Failure to respond to the courier
- Refusal to accept the package
Additional delivery charges may apply if the order needs to be resent.
Lost or Damaged Orders
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.
To help us investigate, kindly provide:
- Your order number
- Photos of the package (if damaged)
- A brief description of the issue
We’ll work closely with our delivery partners to resolve the matter as quickly as possible.
Multiple Orders
Orders placed separately may be processed and shipped individually, even if they are made on the same day.
Delivery Acceptance
Once an order has been delivered to the shipping address provided at checkout and confirmed by the courier, responsibility for the package passes to the customer.
If you believe someone else accepted your delivery in error, please contact us promptly so we can assist in investigating the matter..
Need Help?
If you have any questions about your order or delivery, our Customer Care Team is always happy to assist.
Chiams Naturals
Email:chiamsnaturals@gmail.com
WhatsApp: +234 9024367294
Website: www.chiamsnaturals.com
Business Hours:
Monday – Friday
10:00 AM – 5:00 PM (WAT)