Terms & Conditions
Terms & Conditions
Welcome to Chiams Naturals.
These Terms & Conditions (“Terms”) govern your access to and use of the Chiams Naturals Platform, including our website, online store, social media pages, customer support channels, WhatsApp, email communications and any other digital services we provide.
By accessing or using the Chiams Naturals Platform, you agree to these Terms & Conditions. If you do not agree with any part of these Terms, we kindly ask that you discontinue the use of our Platform.
Using the Chiams Naturals Platform
We want every customer to have a safe and enjoyable shopping experience.
By using the Chiams Naturals Platform, you agree to:
- Provide accurate and up-to-date information when placing an order.
- Use the Platform only for lawful purposes.
- Not misuse, interfere with or attempt to disrupt the security or functionality of the Platform.
- Not copy, reproduce or exploit any content from the Chiams Naturals Platform without our written permission.
Products & Product Information
At Chiams Naturals, we are committed to providing accurate descriptions and images of our products.
However, because our products are handcrafted and natural ingredients may vary slightly from batch to batch, there may be minor differences in colour, texture or fragrance. These variations do not affect the quality or effectiveness of the product.
We reserve the right to improve or update our formulations, packaging or product information at any time without prior notice.
Skincare Results
Every person’s skin is unique.
While our products are thoughtfully formulated to support healthy-looking skin, individual results may vary depending on skin type, consistency of use, lifestyle and other personal factors.
Chiams Naturals does not guarantee identical results for every customer.
Product Usage
Customers are responsible for using our products as directed.
We recommend performing a patch test before using any new skincare product.
If irritation occurs, discontinue use immediately and seek professional medical advice if necessary.
Our products are intended for cosmetic skincare purposes only and are not intended to diagnose, treat, cure or prevent any medical condition.
Pricing
All prices displayed on the Chiams Naturals Platform are listed in Nigerian Naira (₦) unless otherwise stated.
Prices may change from time to time without prior notice.
Applicable taxes and shipping fees will be calculated during checkout where necessary.
Orders
Once an order has been placed, you will receive an order confirmation.
Please note that receiving an order confirmation does not automatically mean your order has been accepted.
Chiams Naturals reserves the right to:
- Decline or cancel any order.
- Limit quantities purchased.
- Cancel orders suspected of fraudulent activity.
- Refuse service where necessary to protect our business or customers.
If payment has already been made for a cancelled order, an appropriate refund will be processed.
Payments
We accept secure payments through our approved payment partners.
By placing an order, you confirm that you are authorised to use your chosen payment method.
Payment must be successfully received before your order is processed and dispatched.
Shipping & Delivery
Delivery timelines are estimates and may occasionally be affected by factors outside our control, including courier delays, weather conditions, public holidays or customs processing for international orders.
Further details can be found in our Shipping & Delivery Policy.
Returns & Refunds
Our Returns & Refund Policy forms part of these Terms & Conditions.
Please review that policy before making a purchase.
Promotions & Discount Codes
From time to time, Chiams Naturals may offer promotional campaigns or discount codes.
Unless otherwise stated:
- Promotions cannot be combined.
- Discount codes cannot be exchanged for cash.
- Promotions apply only within the stated validity period.
- We reserve the right to modify or withdraw promotions at any time.
Intellectual Property
Everything you see on the Chiams Naturals Platform—including our logo, product names, photographs, graphics, videos, website design, written content and branding—is the property of Chiams Naturals or is used with permission.
No part of the Platform may be copied, reproduced, distributed or used for commercial purposes without our prior written consent.
User Content
If you share reviews, testimonials, photographs or other content with Chiams Naturals, you grant us permission to use, reproduce and display that content for marketing, promotional or educational purposes.
Where possible, we will always credit you appropriately.
Third-Party Links
The Chiams Naturals Platform may contain links to third-party websites or services.
These links are provided for your convenience only.
We are not responsible for the content, security or privacy practices of third-party websites.
Limitation of Liability
To the fullest extent permitted by law, Chiams Naturals shall not be liable for any indirect, incidental or consequential damages arising from the use of the Chiams Naturals Platform or our products.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any disputes arising from the use of the Chiams Naturals Platform shall be subject to the jurisdiction of the competent courts of Nigeria.
Changes to These Terms
As Chiams Naturals continues to grow, we may update these Terms & Conditions from time to time.
Any changes will be published on this page, and the “Last Updated” date will be revised accordingly.
Your continued use of the Chiams Naturals Platform after any updates constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions about these Terms & Conditions, we’d love to hear from you.
Chiams Naturals
Email: chiamsnaturals@gmail.com
WhatsApp: +234 9024367294
Website: www.chiamsnatural.com