FAQs
Frequently Asked Questions (FAQs)
Welcome to the Chiams Naturals FAQ.
We’ve answered some of the most common questions about our products, ordering process, shipping and skincare. If you can’t find the answer you’re looking for, our Customer Care Team is always happy to help.
Shipping Nationwide
Lorem ipsum dolor sit amet consectetur
14 Days Return
Lorem ipsum dolor sit amet consectetur
Security Payment
Lorem ipsum dolor sit amet consectetur
About Chiams Naturals
Chiams Naturals is a Nigerian skincare brand dedicated to creating thoughtfully formulated products that nourish, brighten, hydrate and support healthy-looking skin. Our products combine carefully selected botanical ingredients with proven skincare actives to help you care for your skin with confidence. that during the order, the shipping day on the website, is different than on the order confirmation.
Yes. Our products are designed to suit a wide range of skin types, including normal, dry, oily, combination and sensitive skin. However, every skin is unique, so we always recommend performing a patch test before full use. shipping day on the website, is different than on the order confirmation.
No.
Chiams Naturals does not formulate products to bleach or alter your natural skin tone. Our products are designed to improve the appearance of your skin by helping to address concerns such as dullness, uneven skin tone and the appearance of dark spots while supporting healthy, radiant skin.
therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
Absolutely. Healthy skin has no gender. Our products are suitable for anyone looking to care for their skin.
that during the order, the shipping day on the website, is different than on the order confirmation.
Yes. We do not test our finished products on animals.
About Products
You can shop by skin concern on the Chiams Naturals Platform or contact our Customer Care Team for personalised recommendations.
Yes. Many of our products are designed to work together as part of a complete skincare routine. If you’re unsure which combination is right for you, we’d be happy to guide you
Skincare is a journey, and results vary from person to person.
Many customers begin to notice improvements within 4–8 weeks of consistent use, depending on their skin type, concerns and routine.
Consistency is key.
Yes.
We recommend patch testing every new product before applying it fully to your face or body.
Stop using the product immediately.
If irritation persists, consult a qualified healthcare professional or dermatologist. If you have any concerns, you can also contact our Customer Care Team for guidance.
If you are pregnant or breastfeeding, we recommend consulting your healthcare provider before introducing any new skincare products into your routine.
About Orders & Payments
Simply browse the Chiams Naturals Platform, add your favourite products to your cart and proceed to checkout by following the payment instructions.
We accept secure payments through our approved payment providers. Available payment options will be displayed during checkout.
Skincare is a journey, and results vary from person to person.
Many customers begin to notice improvements within 4–8 weeks of consistent use, depending on their skin type, concerns and routine.
Consistency is key.
Orders can only be cancelled before they have been processed or dispatched.
Please contact us as soon as possible if you need to make changes to your order.
If your order has not yet been processed, we’ll do our best to update your delivery details.
Once an order has been dispatched, we may not be able to make changes.
About Shipping
Yes.
We deliver nationwide through trusted courier partners.
Yes.
We proudly ship to customers in many countries around the world. International shipping fees and delivery times vary depending on your location.
Estimated delivery times are:
- Lagos: 1–3 business days
- Other Nigerian states: 2–7 business days
- International: Delivery times vary depending on destination and customs processing.
Where tracking is available, you’ll receive tracking details once your order has been dispatched.
About Returns & Refunds
Because our products are personal care items, we cannot accept returns on opened or used products for hygiene and safety reasons.
Please see our Returns, Refunds & Exchange Policy for full details
Please contact us within 48 hours of delivery with your order number and clear photos of the product. We’ll investigate and work to resolve the issue as quickly as possible.
